Terms of service

These terms govern use of FlowDrop — the marketing site at flowdrop.dev, storefront hosting, supplier sync, AI generation, and video tools. By creating an account, paying for a plan, or using the product, you agree to them. If you do not agree, do not use the service.

This page is not legal advice. You are responsible for how you sell, advertise, and comply with the law in the places you operate.

The service

FlowDrop generates a storefront from the niche and brand you provide, can sync catalogs from suppliers you connect, and can generate or caption short-form video. You approve posts before they go out. Previewing a shop does not create a paid account and does not guarantee the live store will match the preview forever.

Results depend on your niche, ads, suppliers, and the work you put in. We do not guarantee income, traffic, rankings, or that any platform will approve your ads or developer apps.

Accounts

You must be 18 or older, provide a valid email you control, and keep credentials private. You are responsible for activity on your account. Tell us promptly if you think someone else has access.

Plans and payment

Paid plans are billed by our merchant of record (Polar). Prices are shown at checkout. You can cancel at any time; the store stays live until the end of the period you have already paid for. Fees are generally non-refundable except where Polar or applicable law requires otherwise.

Domain registration, supplier accounts, ad spend, and payment processing on your store are charged by those providers, not as part of the FlowDrop subscription unless we say so at checkout.

Your content and store

You keep the rights you already have in your brand, catalog, images, and video. You grant FlowDrop a non-exclusive, worldwide license to host, store, reproduce, modify (only as you request — for example rewritten titles or ad clips), and display that material so we can run the product. You represent that you have the rights to submit content and to grant this license.

Generated copy and video are a starting point produced with AI and automated tools — see our How we use AI page. You review them before publishing. You must have the rights to anything you upload, including faces, music, trademarks, and supplier assets. You are responsible for product claims, pricing, shipping, returns, taxes, advertising disclosures (including AI-assisted content shown to shoppers), and consumer-law duties to your shoppers.

User-generated content on your store

If you enable features where shoppers submit content (for example product reviews), you are responsible for that content on your storefront and for complying with laws that apply to you as the seller. You grant FlowDrop the same license above for shopper content submitted through your store so we can host and display it. You must not solicit fake reviews or misleading UGC.

We may remove content that violates these terms, applicable law, or a valid legal notice (including copyright complaints under our Copyright & DMCA policy), or that payment or platform partners require us to remove.

Copyright complaints

If you believe material on FlowDrop infringes your copyright, follow the process on our Copyright & DMCA page. We respond to valid DMCA notices and may terminate repeat infringers.

Indemnification

You will defend, indemnify, and hold harmless FlowDrop, its affiliates, and their officers, directors, employees, and agents from any claim, loss, liability, damage, or expense (including reasonable attorneys' fees) arising from: (a) your stores, products, marketing, or shopper-facing content; (b) your violation of these terms or applicable law; (c) intellectual property, privacy, or consumer claims relating to content you submit or that shoppers submit through your store; or (d) your use of third-party services connected through FlowDrop.

Suppliers, keys, and connected accounts

API keys and OAuth tokens you connect stay under your account so FlowDrop can call those services for you. You must have the right to use them. Third-party terms (suppliers, Polar, Stripe, PayPal, Meta, TikTok, YouTube, domain registrars, and others) still apply.

If you connect a social account, you authorize FlowDrop to publish videos you approve and to read engagement metrics for those posts. Nothing publishes until you approve the clip and pick destinations. You can revoke access in FlowDrop and in the platform’s app settings.

Shoppers

The contract of sale is between you and your shopper. FlowDrop hosts the storefront and related tools. We are not the seller of your goods unless we expressly say so for a specific transaction.

Acceptable use

Do not use FlowDrop to:

• Sell illegal goods or services, or to commit fraud, phishing, or money laundering.
• Infringe other people’s IP, privacy, or publicity rights.
• Abuse generation APIs, scrape the product, or attack our infrastructure.
• Post spam or deceptive ads, including fake urgency or income claims we did not make.
• Attempt to access another merchant’s account, store, or keys.

We may suspend or terminate accounts that break these terms, that threaten the platform, or that payment providers or social platforms require us to remove.

Availability

We aim to keep the service running but do not promise uninterrupted uptime. Features that depend on third parties (AI, video, catalogs, domains, payments, social APIs) can fail or change when those vendors change their products.

Disclaimer and liability

Disclaimer.THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

To the extent allowed by law, FlowDrop is not liable for lost profits, supplier failures, ad-platform decisions, chargebacks, merchant or shopper content, or downtime. Our total liability for a claim relating to the service is limited to the amount you paid us for FlowDrop in the three months before the claim. Nothing here limits rights you cannot waive under applicable law.

Dispute resolution and arbitration

Please read this section carefully — it affects your legal rights. Except where prohibited by law, you and FlowDrop agree to resolve disputes through binding individual arbitration instead of court, and you waive the right to participate in class actions, class arbitrations, or representative actions.

Informal resolution first. Before filing arbitration or a small-claims action, email hello@flowdrop.dev with a short description of the dispute and your requested remedy. We will try to resolve it within 30 days.

Arbitration. If we cannot resolve the dispute informally, either party may bring a claim in binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or Commercial Arbitration Rules if you use FlowDrop primarily for business). The arbitrator may award the same damages and relief a court could. The arbitration will take place in English, may be conducted by video or phone if you prefer, and will be held in Delaware or another location both parties agree on.

Exceptions. Either party may bring an individual action in small-claims court if it qualifies. Either party may seek injunctive relief in court for misuse of intellectual property or unauthorized access to the service.

Opt-out. You may opt out of arbitration within 30 days of first accepting these terms by emailing hello@flowdrop.dev with subject “Arbitration opt-out”, your name, and the email on your account. If you opt out, the arbitration and class-action waiver sections do not apply to you, but the rest of these terms still do.

Mandatory consumer rights. Nothing in this dispute section limits mandatory consumer protections that apply to you in the European Economic Area, United Kingdom, or other jurisdictions where binding arbitration or class-action waivers cannot be enforced against you.

Governing law. These terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules. If arbitration does not apply to a dispute, you agree to exclusive jurisdiction in the state and federal courts located in Delaware, and you waive any objection to venue there.

Changes and contact

We may update these terms. The “Last updated” date will change. Continued use after an update means you accept the revised terms. Questions: hello@flowdrop.dev. These terms live at https://www.flowdrop.dev/terms.